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Currently, it does not have this feature. If the member added a barcode from the previous app, it will continue to work. Additionally, you can send a member a barcode through Daxko that they can save in their phone's wallet:

• Find Member in Daxko
• Click on the pencil next to the member's barcode
• Click "Send to Member"
• The member will get a text with a link to their barcode > When they open the link there will be a button in that says "Add" > The barcode will be saved in their wallet

We have a Facility One ticket in with our facilities team to fix the scanner base. For now, if members hold it in the spot for the QR code it should work.

Currently, no. We have this request into our developer to make the app more accessibility friendly.

We have this request into our developer to make those a little larger for better readability.

This is either due to a connectivity issue or cacheing issue (their phone is holding data that is conflicting with what the app is trying to do). There are three options on how to help the member resolve this:

• Switch your connection: If you’re on Wi-Fi, try using your cell data instead (or vice versa).
• Clear the app’s stored data:
  • Android Phone: settings > app > eugene ymca > storage > clear cache & clear app data 
  • Apple Phone: settings > general > iphone storage > select the app > choose "offload data" 
• Restart your phone: Turn it off completely and then back on again.

PLEASE DO NOT DELETE AND REINSTALL THE APP.

We do not want members to log out of the app. The app is built with security features so our members can stay logged in all the time. This ensures that when a member wants to register for a class they are ready to go!

The app is designed to keep you logged in. If you are getting logged out, please try one of the following:

• Switch your connection: If you’re on Wi-Fi, try using your cell data instead (or vice versa).
• Clear the app’s stored data:
  • Android Phone: settings > app > eugene ymca > storage > clear cache & clear app data 
  • Apple Phone: settings > general > iphone storage > select the app > choose "offload data" 
• Restart your phone: Turn it off completely and then back on again.

PLEASE DO NOT UNINSTALL AND REINSTALL THE APP.

Currently, no. This is on our list for future enhancements with our developer. 

This is on our list for future enhancements with our developer.

Currently, there is not a dashboard that shows both Programs (paid programs signed up for in Daxko) and Classes (free classes registered through the app). However, members can see both items as described below:

Free Classes (signed up for through the app)

• Option 1—On the Home Tab:
  • If they want to see all classes > Click on "See All"
  • About halfway down is a section titled "My Schedule". This shows the next 3 upcoming classes on their schedule.
• Option 2—On the Home Tab: 
  • The third white button at the top of the screen is "My Schedule" > This will take them to their full list of registered classes
• Option 3—Through the Profile Tab:
  • Tap on Profile > The member image in the bottom right corner
  • Tap on Settings > Person with Gear Icon in top right corner 
  • Tap on "My Schedule"

Paid Programs (signed up through Daxko)

• Tap on Profile > The member image in the bottom right corner
• Scroll down and see "Program Registrations"

Currently, this is only available in the app for events that do not take registration. There is an "add to calendar" option in the email confirmation that members receive. We have added this to our enhancement requests with our developer. 

To see your waitlist, you can tap on the class that you're registered for and tap "View Registered". We have added this to our enhancement requests with our developer to see this on the home tab as well.

Yes! If you want to register for a popular class, you can open the class and you'll see a countdown to the time the registration opens. Leave the class open and at the time registration opens the countdown will switch to a blue button that says "Register". 

Daxko does not like to acknowledge the member if they are logged in prior to finding the class. If this happens, log out of the member account. Go to the schedule, find the class, and then click "Login to Register" > Daxko will then redirect back to the class to complete the registration.

You can find this in the white buttons on the top of the home tab. Scroll to the right, tap on Court Reserve, the page will open and the member will login with their Court Reserve account details.

Les Mills and the YMCA recorded workouts will be available as a Playbook on the Playbooks tab. We no longer are offering Y360 pre-recorded workouts due to the low usage by members.